Warranties

Wm. S. Haynes Co. Amadeus Warranty

Thank you for purchasing a Wm. S. Haynes Co. Amadeus flute! Amadeus flutes are designed and manufactured to provide many years of enjoyment and reliable performance. Wm. S. Haynes Co. is proud of the manufacturing that goes into each Amadeus instrument. We are pleased to offer a limited warranty that applies to all new products directly purchased through our authorized dealer network.

This warranty covers Amadeus flutes against defects in materials or craftsmanship for 5 years for the original purchaser

Conditions:

  • Amadeus Flutes warrants its instruments to be free of defect in material or craftsmanship for 5 years after product purchase from an authorized dealer.

  • Wm. S. Haynes Co. will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here.

  • Wm. S. Haynes Co. shall be the sole arbiter of eligibility for warranty repair or replacement.

  • Wm. S. Haynes Co. liability is limited to repair or replacement of defective items.

Eligibility and Warranty Service:

  • The Wm. S. Haynes Co. shall, after its investigation, determine if the flute is eligible for warranty service and will repair or replace the instrument free of charge to the dealer.

  • To be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with the original receipt of purchase, to the dealer from which it was purchased.

  • Any evidence of alteration, erasing or forgery of proof-of-purchase documents will void the warranty

  • The dealer will then make all necessary arrangements with Haynes for repair or replacement of the defective item.

  • This warranty becomes void if repairs are done by anyone except the original dealer.

  • Wm. S. Haynes Co. will not reimburse for work on instruments done during the warranty period or outside of our authorized repair network.

This warranty does not cover:

  • Damage, deterioration, or malfunctioning due to accident, misuse, abuse, or improper operation.

  • Any instrument which has been altered or on which the serial number has been altered, defaced, or removed.

  • Normal wear and clean, oil, and adjust which are considered regular maintenance.

  • Deterioration of finish/plating due to perspiration, corrosive atmosphere, or external causes such as extreme temperature or humidity and/or buffing.

  • Springs, pads, felt parts, or accessories.

Cases:

This limited 1 year warranty applies only to the original purchaser of a case, purchased either with an instrument or purchased separately.

  • Damage caused by either normal wear, or by misuse or neglect is not covered.

  • Amadeus warranty responsibilities and liabilities are limited to repair or replacement of defective cases for 1 year from the date of purchase.

  • Damage to instruments, or other personal property being stored or transported in Amadeus cases is not covered by this or any other Amadeus warranty.

Wm. S. Haynes Co. reserves the right to make changes to this warranty. The policies in place at the time of purchase will be honored.

This warranty gives you specific legal rights. You may have other rights that vary from state to state.

Haynes Q Series Flute Warranty

Thank you for purchasing a Wm. S. Haynes Co. Q Series flute! Haynes Q Series flutes (previously branded Haynes Classic Flutes) are designed and manufactured to provide many years of enjoyment and reliable performance. We are pleased to offer a limited warranty that applies to all new products directly purchased through our authorized dealer network or directly through the Wm. S. Haynes Company.

This warranty covers Wm. S. Haynes Co. Q Series flutes against defects in materials or craftsmanship for 5 years for the original purchaser.

Conditions:

  • The Wm. S. Haynes Co. warrants Haynes Q Series Flutes to be free of defect in material or workmanship for 5 years after product purchase from an authorized dealer.

  • Haynes will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here.

  • The Haynes company shall be the sole arbiter of eligibility for warranty repair or replacement.

  • Haynes liability is limited to repair or replacement of defective items.

Eligibility and Warranty Service:

  • The Wm. S. Haynes Co. shall, after its investigation, determine if the flute is eligible for warranty service. If found eligible for warranty service, Haynes will repair the instrument free of charge to the customer or dealer.

  • To be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with the original receipt of purchase, to the dealer from which it was purchased. If your flute has been purchased directly from Haynes, then please contact Haynes directly.

  • The dealer will then make all necessary arrangements with Haynes for repair of the defective item.

  • This eligibility is limited to the original purchaser, whether through outright purchase or through a school or institutional purchase.

  • This warranty becomes void if you have repairs done outside of the Haynes dealer network without expressed written consent from a Haynes representative

  • Haynes will not reimburse for work on instruments done during the warranty period but outside of our authorized repair network.

This warranty does not cover:

  • Damage, deterioration, or malfunctioning due to accident, misuse, abuse, and/or improper operation or use.

  • Any instrument which has been altered or on which the serial number has been altered, defaced, or removed.

  • Normal wear and clean, oil, and adjust which are considered regular maintenance.

  • Deterioration of finish/plating due to perspiration, corrosive atmosphere, or external causes such as extreme temperature or humidity and/or buffing.

  • Springs, pads, felt parts, accessories, swabs, or cleaning cloths.

  • Any evidence of alteration, erasing or forgery of proof-of-purchase documents will void the warranty.

Cases and Case Covers:

This limited 1 year warranty applies only to the original purchaser of a case, purchased either with an instrument or purchased separately.

  • Damage caused by either normal wear, or by misuse or neglect is not covered.

  • The Haynes warranty responsibilities and liabilities are limited to repair or replacement of defective cases for 1 year from the date of purchase.

  • This or any other Haynes warranty does not cover damage to instruments, or other personal property being stored or transported in Haynes cases.

The Wm. S. Haynes Co. reserves the right to make changes to this warranty. The policies in place at the time of purchase will be honored.

This warranty gives you specific legal rights. You may have other rights that vary from state to state.

Haynes Custom Handmade Flute Warranty

Thank you for purchasing a Wm. S. Haynes Co. Handmade flute! Haynes Handmade flutes are designed and manufactured to provide many years of enjoyment and reliable performance. We are pleased to offer a limited warranty that applies to all new products directly purchased through our authorized dealer network or directly through Wm. S. Haynes Co.

  • This warranty covers Wm. S. Haynes Co. Handmade flutes unconditionally against defects in materials or craftsmanship for 1 year.

  • All soldered joints are warrantied for life for the original purchaser.

Conditions:

  • The Wm. S. Haynes Co. warrants Haynes Handmade Flutes to be free of defect in material or workmanship for 1 year after product purchase from an authorized dealer or directly from Haynes.

  • Haynes will, at its option, repair any item found to have been defective in materials or manufacture under the terms stated here.

  • Haynes shall be the sole arbiter of eligibility for warranty repair.

  • Haynes liability is limited to repair of defective items.

Eligibility and Warranty Service:

  • The Wm. S. Haynes Co. shall, after its investigation, determine if the flute is eligible for warranty service. Haynes will repair the instrument free of charge to the customer or dealer.

  • To be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with the original receipt of purchase, to the dealer from which it was purchased. If your flute has been purchased directly from Haynes, then you should contact Haynes directly.

  • The dealer will then make all necessary arrangements with Haynes for repair or replacement of the defective item.

  • This eligibility is limited to the original purchaser, whether through outright purchase or through a school or institutional purchase.

  • This warranty becomes void if you have repairs done outside of the Haynes dealer network without expressed written consent from a Haynes representative.

  • Haynes will not reimburse you for work on instruments done during the warranty period but outside of our authorized repair network.

Headjoint exchange

  • Haynes offers a 12 month headjoint exchange for flutes purchased directly through Haynes.

  • Headjoints must be exchanged as a sellable headjoint in unblemished condition, free of scratches or dings, and not altered to fit your flute.

  • If you choose to exchange a headjoint with different specifications, then the amount of the difference in price will either be charged or refunded.

This warranty does not cover:

  • Damage, deterioration, or malfunctioning due to accident, misuse, abuse, and/or improper operation or use.

  • Any instrument which has been altered or on which the serial number has been altered, defaced, or removed.

  • Normal wear and clean, oil, and adjust which are considered regular maintenance.

  • Deterioration due to perspiration, corrosive atmosphere, or external causes such as extreme temperature or humidity

  • Springs, pads, felt parts, accessories, swabs, or cleaning cloths.

  • Any evidence of alteration, erasing or forgery of proof-of-purchase documents

Cases and Case Covers:

This limited 1 year warranty applies only to the original purchaser of a case, purchased either with an instrument or purchased separately.

  • Damage caused by either normal wear, or by misuse or neglect is not covered.

  • The Haynes warranty responsibilities and liabilities are limited to repair or replacement of defective cases for 1 year from the date of purchase.

  • This or any other Haynes warranty does not cover damage to instruments, or other personal property being stored or transported in Haynes cases.

The Wm. S. Haynes Company reserves the right to make changes to this warranty. The policies in place at the time of purchase will be honored.

This warranty gives you specific legal rights. You may have other rights that vary from state to state.